FAQs

Order Issues

When we dispatch your item you will receive an email with a unique tracking number for your parcel. You can opt to receive e-mail or text alerts as the parcel is tracked to your doorstep.

For Standard Shipping your item(s) will be dispatched within 24 hours from receipt of purchase.

All next day orders (placed before 3pm) will be dispatched same day. 

If your order is showing “order processing”, it means that we are working hard getting your order ready to be sent out. This status may show on your order for longer than normal during busy times. We will email your estimated delivery date in your order confirmation and this includes the time it takes for us to package your order.

Another e-mail is sent when we send your order to you which includes a tracking link to track your parcel to you.

Should your order not arrive to you by the delivery date on your confirmation email, please email us on hello@mostneu.com quoting your order number for further assistance.

Returns and Refunds

We are happy to offer a refund/exchange for any unwanted item returned within 14 days of delivery. Please be aware that we must receive returns with tags intact within 14 days of delivery.

Please note that all items must be returned unworn and in their original condition, with tags intact.

We will be unable to offer a refund, replacement or exchange for any items that are not in their original state, with intact tags.

We currently offer free returns within the UK. For international returns you will need to cover the cost of return shipping yourself.

Please e-mail us at hello@mostneu.com and quote your order number and your item number(s) and we will email you a returns label to print.

Product and Stock

Further Questions

Klarna

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the

provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted

Klarna to securely handle their payments.

 

Please Check our dedicated Klarna FAQ page for information on Pay Later (3 Instalments), Pay Later (30 Days) and Slice it (Financing).

 

All here to help you look and feel your best!